Skip to content
info@lytnetwork.com
LYT NETWORK

Dialer & VoIP Solutions

Dialer Setup & Support

Dialer problems often show up as agents sitting idle, choppy audio or a drop rate that keeps creeping up. We set up new systems, fix and tune existing ones, and provide ongoing support for VICIdial and other Asterisk-based dialers.

Get a free quote Talk to our team

At a glance

  • Pricing

    One-time health check, then a monthly support plan.

  • Getting started

    A health check can usually start within days.

  • Coverage

    Businesses across the United States

Who it's for

Built for businesses like yours

  • Call centers with an existing dialer
  • Teams with poor call quality or dropped calls
  • Supervisors needing campaign help
  • Operations without an in-house engineer
  • Centers whose original installer is no longer available

What you get

Included in Dialer Setup & Support

  • Health check of servers, carriers, database and recording storage
  • Performance and security fixes
  • Campaign pacing and list tuning
  • CRM and reporting integrations
  • Monthly support plan with agreed response times

Tools and platforms we work with

  • VICIdial
  • Asterisk
  • GoAutoDial
  • FreePBX
  • Linux

How it works

Everything handled properly

New setups

Installation and configuration from scratch.

Health checks

Review of server load, database size, security settings and carrier configuration, with a written list of fixes.

Campaign tuning

Pacing, list order, recycle rules and dispositions adjusted using your connect and drop figures.

Call quality fixes

One-way audio, jitter, echo and NAT problems traced and fixed.

Integrations

CRM, web form and reporting integrations.

Admin training

Supervisors trained to build campaigns, load lists and read reports.

Ongoing support

Priority handling for anything stopping agents from dialing.

Dial modes

Pick the right dial mode for each campaign.

Every campaign can use its own mode. We help you choose and tune it.

Preview

How it dials
Agent sees the record, then dials
Agent speed
Steady
Abandoned call risk
None
Best for
High-value and B2B calls

Progressive

How it dials
One call per free agent, automatically
Agent speed
Fast
Abandoned call risk
Low (answering machine detection can add some)
Best for
Most campaigns and callbacks

Predictive

How it dials
Several calls per agent, live answers connected
Agent speed
Fastest
Abandoned call risk
Controlled by pacing
Best for
Large lists with low contact rates

Compliance

Built-in controls for calling rules

We provide the tools. Your business stays responsible for consent and how campaigns run.

  • Do-not-call list screening
  • Time-zone calling windows
  • Abandon rate limits
  • STIR/SHAKEN caller ID
  • Secure call recording
  • Number reputation monitoring

Why LYT Network

Dialer Setup & Support with LYT Network

About our Dialer & VoIP Solutions

Fully hosted

Your dialer runs on managed cloud servers. No hardware or server room to look after.

Priced per seat

Pay for the agent seats you use and scale up or down as campaigns change.

Hands-on configuration

We build campaigns, lists, dispositions and carrier routes, and we troubleshoot the problems that stop a floor: one-way audio, failed registrations, dropped transfers.

Carrier partners

Numbers and SIP trunks come from established carriers we partner with, and we handle setup, porting and routing.

Compliance controls built in

DNC suppression, 8am–9pm local calling windows, abandon-rate tracking and call recording settings to support your TCPA and FCC obligations.

How we start

From first call to running smoothly

  1. 01

    Requirements

    We note your seat count, campaign types, expected call volumes, countries called and the CRM or tools the dialer needs to talk to.

  2. 02

    Build and configure

    We deploy the dialer, connect carriers and numbers, and set up campaigns, lists, users and dispositions.

  3. 03

    Test and train

    Test calls on every route, audio checks from agent locations, then training for supervisors and agents.

  4. 04

    Monitor and support

    Automated alerts on server health and call quality, with support from our team when something needs fixing.

Questions

Dialer Setup & Support questions

Can't find your answer? Ask us directly.

VICIdial and other Asterisk-based systems are our focus. For other platforms, tell us what you run and we will confirm what we can cover.

We work through the network, codecs, server load and carrier routes to find the cause. Common culprits are SIP ALG on office routers and an overloaded telephony server.

Monthly plans include monitoring, updates and an agreed number of support hours, with ad hoc work billed separately.

Yes, as long as we have secure remote access. We agree an access method, usually VPN or allow-listed SSH, before work starts.

Usually a monthly fee per agent seat, plus call minutes billed per minute or as a bundle. Setup is a one-time fee.

Yes. Local and toll-free numbers across the United States are available through our partner network. We order them, port your existing numbers and route them to your dialer or phone system.

More Dialer & VoIP services

All Dialer & VoIP Solutions

Predictive Dialer

Predictive, progressive and preview dialing with answering machine detection and pacing that keeps abandoned calls within the limits.

Learn more

Hosted VICIdial

Managed VICIdial on dedicated cloud servers, installed, secured, configured and supported by our team.

Learn more

SIP Trunks

SIP trunking for dialers and PBX systems, supplied through our carrier partners and configured, tested and supported by us.

Learn more

Virtual Phone Numbers

Local, toll-free and national numbers from our carrier partners, routed to your dialer, agents or cell phones, with number porting.

Learn more

Start a conversation

Get a quote for Dialer Setup & Support.

We reply within one business day with next steps and a clear written quote.

Get a free quote Contact us