NEMT Services
Broker Trip Management
Brokers score providers on on-time performance, trip refusals, late status entries and complaints, and those scores can affect how much work you are offered. We watch your portals through the day, accept trips that fit your fleet, update statuses inside each broker's deadline and keep the records brokers audit.
At a glance
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Pricing
Usually included with dispatch, or priced per trip for portal-only work.
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Getting started
Setting up portal access and acceptance rules typically takes one to two weeks.
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Coverage
Businesses across the United States
Who it's for
Built for businesses like yours
- Operators contracted with one or more Medicaid brokers
- Companies losing trips because they accept too late
- Operators whose on-time or acceptance scores are slipping
- Owners checking portals between drives
What you get
Included in Broker Trip Management
- Broker portals checked throughout the day for new and changed trips
- Trips accepted against your rules for area, vehicle type and mileage
- Pickup, drop-off and no-show statuses entered on time
- Signatures, odometer readings and trip logs checked for completeness
- Scorecard risks flagged before they affect trip volume
- Weekly summary of accepted, declined and completed trips
Tools and platforms we work with
- ModivCare portal
- MTM Link
- Access2Care
- State and regional broker portals
- Your dispatch software
How it works
Everything handled properly
Portal monitoring
Open trips are checked at set intervals through the shift, so late-posted trips are seen while they are still available.
Rule-based acceptance
Trips are accepted against your capacity, service area, level of service and the minimum trip value you set.
Status updates
Pickup, drop-off, no-show and cancellation times entered within each broker's required window.
Scorecard tracking
On-time percentage, refusals and complaints tracked weekly, so problems surface before the broker raises them.
Trip documentation
Driver and rider signatures, odometer readings and trip logs checked against what each broker requires.
Multiple brokers
Several portals kept in sync with one dispatch board to avoid double-booking.
Broker correspondence
Reassignments, address corrections and trip returns handled through each broker's preferred channel.
A day on the desk
From the first pickup to the last drop-off.
This is how a typical day is covered for a US operator. Hours and tasks are always agreed with you.
- Day before Tomorrow's schedule built Broker trips imported and checked, standing orders confirmed and drivers assigned.
- Early morning First dialysis pickups Drivers confirmed on the road and late starts caught before they become missed trips.
- Midday Will-call returns and changes Clinics call for returns, trips are reassigned and patients receive updates.
- Afternoon Broker statuses and new trips Portal statuses updated and new trips accepted for the days ahead.
- End of day Last drop-off and daily report Completed, late and canceled trips summarized in your inbox.
The details that matter before you start
No new software to buy and no long contract. We work inside the tools you already use.
- Coverage
- Early morning ET to late evening PT, weekends available
- Software
- Your dispatch platform and broker portals
- Patient data
- Business Associate Agreement and HIPAA training for every agent
- Pricing
- Per agent hour, per trip or a fixed monthly fee
- Most operators start with
- Dispatch and call handling
Coverage built around your shifts
Coverage can be arranged from the first dialysis pickup on the East Coast to the last will-call return on the West Coast.
HIPAA safeguards from day one
We sign a Business Associate Agreement before we see any trip data. Agents assigned to your account complete HIPAA training before go-live and get individual logins with minimum-necessary access.
Your software, your portals
RouteGenie, Tripmaster, NEMT Cloud or a broker's own portal. We log in to the tools you already pay for.
Records that hold up in an audit
Trip logs, signatures and status timestamps are kept the way brokers and state reviewers expect to see them.
Room for another broker contract
Take on more trips without adding desks, payroll or weeks of dispatcher training.
How we start
From first call to running smoothly
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01
Discovery call
We learn your fleet size, levels of service, service area, brokers, software and where your office is stretched thin.
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02
BAA and access
We sign a BAA, set up individual logins to your portals and dispatch software, and agree escalation rules and on-call contacts.
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03
Shadowing and go-live
Agents shadow your dispatchers first, then take over shift by shift so no trips drop during the handover.
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04
Daily operations and reporting
We run the desk every day and report on trips, calls, on-time performance, no-shows and claims.
We follow rules you set, such as service area, vehicle type, level of service and minimum trip value, and check with you on anything unusual, like a long-distance trip or a new facility.
Yes. Each portal is checked on its own schedule, and every accepted trip is entered into dispatch once, so the board stays the single source of truth.
As trips progress during the shift, and always within the deadline each broker sets. Late status entries are an easy way to lose scorecard points, so they are handled as part of live dispatch.
We follow the broker's return process and do it as early as possible. A trip returned with notice is normally treated far better than a late cancellation or a missed pickup.
No. We work inside your existing dispatch software and broker portals. If you do not have dispatch software yet, we can walk you through the options before you commit.
We sign a Business Associate Agreement before any access is granted. Agents assigned to your account complete HIPAA training before go-live, use individual logins with minimum-necessary access, and never store patient data on personal devices.
More NEMT services
All NEMT ServicesDispatch & Scheduling
Trip scheduling, driver assignment and live dispatch for NEMT fleets, handled by dispatchers working inside your software.
Learn moreCall Handling
Professional answering for patients, facilities, drivers and brokers, so every ride request, change and question is handled.
Learn moreBilling & Claims
Clean trip billing, claim submission and follow-up on denials so NEMT operators get paid in full, faster.
Learn moreCredentialing
Broker enrollment, document management and renewal tracking so your NEMT company stays approved and ready for trips.
Learn moreNEMT Marketing
Websites, Google visibility and facility outreach that help NEMT companies win direct trips and depend less on brokers.
Learn moreStart a conversation
Get a quote for Broker Trip Management.
We reply within one business day with next steps and a clear written quote.