Dialer & VoIP Solutions
Virtual Phone Numbers
People are more likely to answer, and call back, a number they recognize as local. We order the numbers, route them where you need and handle porting of the numbers you already have.
At a glance
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Pricing
Monthly fee per number plus usage.
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Getting started
New numbers are usually active quickly; porting depends on your current provider.
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Coverage
Businesses across the United States
Who it's for
Built for businesses like yours
- Businesses wanting a local presence
- Call centers needing local numbers for each region they call
- Companies porting numbers from another provider
What you get
Included in Virtual Phone Numbers
- Numbers in the areas you choose, provisioned through partner carriers
- Number porting from your current provider
- Routing to dialer, IVR, team or mobile
- SMS enabled where supported
- Call tracking by campaign
- Spam-label monitoring and remediation requests
Tools and platforms we work with
- Local and toll-free numbers
- STIR/SHAKEN
- IVR
- Call tracking
- SMS
How it works
Everything handled properly
Local and toll-free
Local area codes nationwide plus toll-free numbers.
Number porting
We manage the port request with your current provider and switch routing on the port date.
Routing
Route by time of day, IVR choice or team, to desk phones, softphones or cell phones.
SMS-enabled numbers
Texting on local numbers once your brand and campaign are registered for 10DLC.
Dial modes
Pick the right dial mode for each campaign.
Every campaign can use its own mode. We help you choose and tune it.
Preview
- How it dials
- Agent sees the record, then dials
- Agent speed
- Steady
- Abandoned call risk
- None
- Best for
- High-value and B2B calls
Progressive
- How it dials
- One call per free agent, automatically
- Agent speed
- Fast
- Abandoned call risk
- Low (answering machine detection can add some)
- Best for
- Most campaigns and callbacks
Predictive
- How it dials
- Several calls per agent, live answers connected
- Agent speed
- Fastest
- Abandoned call risk
- Controlled by pacing
- Best for
- Large lists with low contact rates
Compliance
Built-in controls for calling rules
We provide the tools. Your business stays responsible for consent and how campaigns run.
- Do-not-call list screening
- Time-zone calling windows
- Abandon rate limits
- STIR/SHAKEN caller ID
- Secure call recording
- Number reputation monitoring
Fully hosted
Your dialer runs on managed cloud servers. No hardware or server room to look after.
Priced per seat
Pay for the agent seats you use and scale up or down as campaigns change.
Hands-on configuration
We build campaigns, lists, dispositions and carrier routes, and we troubleshoot the problems that stop a floor: one-way audio, failed registrations, dropped transfers.
Carrier partners
Numbers and SIP trunks come from established carriers we partner with, and we handle setup, porting and routing.
Compliance controls built in
DNC suppression, 8am–9pm local calling windows, abandon-rate tracking and call recording settings to support your TCPA and FCC obligations.
How we start
From first call to running smoothly
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01
Requirements
We note your seat count, campaign types, expected call volumes, countries called and the CRM or tools the dialer needs to talk to.
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02
Build and configure
We deploy the dialer, connect carriers and numbers, and set up campaigns, lists, users and dispositions.
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Test and train
Test calls on every route, audio checks from agent locations, then training for supervisors and agents.
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Monitor and support
Automated alerts on server health and call quality, with support from our team when something needs fixing.
New numbers are typically live within a few working days. Porting takes longer and depends on your current provider releasing the numbers.
We check how outbound numbers are labeled by carrier analytics, register them through the Free Caller Registry and help you request corrections when a number is wrongly marked as spam. Keeping drop rates and very short calls low does the most to keep numbers clean.
Usually a monthly fee per agent seat, plus call minutes billed per minute or as a bundle. Setup is a one-time fee.
Yes. Local and toll-free numbers across the United States are available through our partner network. We order them, port your existing numbers and route them to your dialer or phone system.
More Dialer & VoIP services
All Dialer & VoIP SolutionsPredictive Dialer
Predictive, progressive and preview dialing with answering machine detection and pacing that keeps abandoned calls within the limits.
Learn moreHosted VICIdial
Managed VICIdial on dedicated cloud servers, installed, secured, configured and supported by our team.
Learn moreSIP Trunks
SIP trunking for dialers and PBX systems, supplied through our carrier partners and configured, tested and supported by us.
Learn moreDialer Setup & Support
Setup, optimization and ongoing technical support for the dialer you already run, in the cloud or on your own servers.
Learn moreStart a conversation
Get a quote for Virtual Phone Numbers.
We reply within one business day with next steps and a clear written quote.