Non-Emergency Medical Transportation
The back office that keeps your NEMT fleet moving
You run the vehicles and the drivers. We handle the work behind them: accepting broker trips, building the schedule, answering the phones, billing clean claims and keeping driver and vehicle files current.
Services in this area
6 services
What we handle for you
Dispatch, call handling, broker trip management, billing and credentialing for NEMT operators, with HIPAA safeguards and a signed BAA in place before work starts.
Dispatch & Scheduling
Trip scheduling, driver assignment and live dispatch for NEMT fleets, handled by dispatchers working inside your software.
Explore serviceCall Handling
Professional answering for patients, facilities, drivers and brokers, so every ride request, change and question is handled.
Explore serviceBroker Trip Management
We monitor your broker portals, accept the right trips, keep statuses current and protect your broker performance scores.
Explore serviceBilling & Claims
Clean trip billing, claim submission and follow-up on denials so NEMT operators get paid in full, faster.
Explore serviceCredentialing
Broker enrollment, document management and renewal tracking so your NEMT company stays approved and ready for trips.
Explore serviceNEMT Marketing
Websites, Google visibility and facility outreach that help NEMT companies win direct trips and depend less on brokers.
Explore serviceA day on the desk
From the first pickup to the last drop-off.
This is how a typical day is covered for a US operator. Hours and tasks are always agreed with you.
- Day before Tomorrow's schedule built Broker trips imported and checked, standing orders confirmed and drivers assigned.
- Early morning First dialysis pickups Drivers confirmed on the road and late starts caught before they become missed trips.
- Midday Will-call returns and changes Clinics call for returns, trips are reassigned and patients receive updates.
- Afternoon Broker statuses and new trips Portal statuses updated and new trips accepted for the days ahead.
- End of day Last drop-off and daily report Completed, late and canceled trips summarized in your inbox.
The details that matter before you start
No new software to buy and no long contract. We work inside the tools you already use.
- Coverage
- Early morning ET to late evening PT, weekends available
- Software
- Your dispatch platform and broker portals
- Patient data
- Business Associate Agreement and HIPAA training for every agent
- Pricing
- Per agent hour, per trip or a fixed monthly fee
- Most operators start with
- Dispatch and call handling
Why choose us
Why choose LYT Network for NEMT
Coverage built around your shifts
Coverage can be arranged from the first dialysis pickup on the East Coast to the last will-call return on the West Coast.
HIPAA safeguards from day one
We sign a Business Associate Agreement before we see any trip data. Agents assigned to your account complete HIPAA training before go-live and get individual logins with minimum-necessary access.
Your software, your portals
RouteGenie, Tripmaster, NEMT Cloud or a broker's own portal. We log in to the tools you already pay for.
Records that hold up in an audit
Trip logs, signatures and status timestamps are kept the way brokers and state reviewers expect to see them.
Room for another broker contract
Take on more trips without adding desks, payroll or weeks of dispatcher training.
How we start
From first call to running smoothly
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01
Discovery call
We learn your fleet size, levels of service, service area, brokers, software and where your office is stretched thin.
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02
BAA and access
We sign a BAA, set up individual logins to your portals and dispatch software, and agree escalation rules and on-call contacts.
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03
Shadowing and go-live
Agents shadow your dispatchers first, then take over shift by shift so no trips drop during the handover.
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04
Daily operations and reporting
We run the desk every day and report on trips, calls, on-time performance, no-shows and claims.
No. We work inside your existing dispatch software and broker portals. If you do not have dispatch software yet, we can walk you through the options before you commit.
We sign a Business Associate Agreement before any access is granted. Agents assigned to your account complete HIPAA training before go-live, use individual logins with minimum-necessary access, and never store patient data on personal devices.
Whichever brokers and portals your company is contracted with, including the large Medicaid brokers such as ModivCare and MTM, managed care plans and state or regional programs.
You can. A common starting point is dispatch and call handling, since those touch every trip. Billing or credentialing can be added later without changing the setup.
A signed BAA, logins for your dispatch software and broker portals, a list of escalation contacts, and a few hours of an experienced dispatcher's time during the shadowing week.
Other service areas
Start a conversation
Let's talk about NEMT Services.
We reply within one business day with next steps and a clear written quote.