NEMT Services
Credentialing
Credentialing decides whether you get trips at all: broker enrollment, Medicaid provider enrollment where your state requires it, and a complete file for every driver and vehicle on the road. We prepare the applications, keep the files organized and start renewals before anything lapses.
At a glance
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Pricing
One-time fee per application, plus an optional monthly fee for renewals.
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Getting started
Document review can begin within a few days.
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Coverage
Businesses across the United States
Who it's for
Built for businesses like yours
- New NEMT companies applying to their first broker
- Operators adding a new broker or state program
- Fleets adding wheelchair or stretcher vehicles
- Companies with driver and vehicle files scattered across email and paper
- Operators preparing for a broker audit or site visit
What you get
Included in Credentialing
- Broker application packs prepared, submitted and followed up until a decision
- Driver files checked for background checks, drug tests, license records and training certificates
- Vehicle inspections, registrations and insurance certificates kept current
- Renewal calendar with reminders 60 and 30 days before each expiry
- Audit-ready digital folder organized by driver and vehicle
Tools and platforms we work with
- Broker enrollment portals
- Google Drive or SharePoint
- Renewal tracker
- E-signature tools
How it works
Everything handled properly
Broker and Medicaid enrollment
Applications prepared, submitted and followed up until a decision is made.
Driver files
License, driving record, background check, drug screen, CPR and first aid, and passenger-assistance training checked against each broker's list before a driver's first trip.
Vehicle files
Inspections, registration, insurance certificates and lift or ramp checks kept current and ready for audit.
Renewal register
Every expiry date in one register, with renewals started well ahead.
A day on the desk
From the first pickup to the last drop-off.
This is how a typical day is covered for a US operator. Hours and tasks are always agreed with you.
- Day before Tomorrow's schedule built Broker trips imported and checked, standing orders confirmed and drivers assigned.
- Early morning First dialysis pickups Drivers confirmed on the road and late starts caught before they become missed trips.
- Midday Will-call returns and changes Clinics call for returns, trips are reassigned and patients receive updates.
- Afternoon Broker statuses and new trips Portal statuses updated and new trips accepted for the days ahead.
- End of day Last drop-off and daily report Completed, late and canceled trips summarized in your inbox.
The details that matter before you start
No new software to buy and no long contract. We work inside the tools you already use.
- Coverage
- Early morning ET to late evening PT, weekends available
- Software
- Your dispatch platform and broker portals
- Patient data
- Business Associate Agreement and HIPAA training for every agent
- Pricing
- Per agent hour, per trip or a fixed monthly fee
- Most operators start with
- Dispatch and call handling
Coverage built around your shifts
Coverage can be arranged from the first dialysis pickup on the East Coast to the last will-call return on the West Coast.
HIPAA safeguards from day one
We sign a Business Associate Agreement before we see any trip data. Agents assigned to your account complete HIPAA training before go-live and get individual logins with minimum-necessary access.
Your software, your portals
RouteGenie, Tripmaster, NEMT Cloud or a broker's own portal. We log in to the tools you already pay for.
Records that hold up in an audit
Trip logs, signatures and status timestamps are kept the way brokers and state reviewers expect to see them.
Room for another broker contract
Take on more trips without adding desks, payroll or weeks of dispatcher training.
How we start
From first call to running smoothly
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01
Discovery call
We learn your fleet size, levels of service, service area, brokers, software and where your office is stretched thin.
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02
BAA and access
We sign a BAA, set up individual logins to your portals and dispatch software, and agree escalation rules and on-call contacts.
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03
Shadowing and go-live
Agents shadow your dispatchers first, then take over shift by shift so no trips drop during the handover.
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04
Daily operations and reporting
We run the desk every day and report on trips, calls, on-time performance, no-shows and claims.
Yes. We help new operators assemble what brokers ask for, from insurance certificates naming the broker to vehicle inspections and driver files, and submit applications complete so they are not sent back for missing items.
Approval is always the broker's or state's decision. What we commit to is complete, accurate applications and consistent follow-up.
No. We work inside your existing dispatch software and broker portals. If you do not have dispatch software yet, we can walk you through the options before you commit.
We sign a Business Associate Agreement before any access is granted. Agents assigned to your account complete HIPAA training before go-live, use individual logins with minimum-necessary access, and never store patient data on personal devices.
More NEMT services
All NEMT ServicesDispatch & Scheduling
Trip scheduling, driver assignment and live dispatch for NEMT fleets, handled by dispatchers working inside your software.
Learn moreCall Handling
Professional answering for patients, facilities, drivers and brokers, so every ride request, change and question is handled.
Learn moreBroker Trip Management
We monitor your broker portals, accept the right trips, keep statuses current and protect your broker performance scores.
Learn moreBilling & Claims
Clean trip billing, claim submission and follow-up on denials so NEMT operators get paid in full, faster.
Learn moreNEMT Marketing
Websites, Google visibility and facility outreach that help NEMT companies win direct trips and depend less on brokers.
Learn moreStart a conversation
Get a quote for Credentialing.
We reply within one business day with next steps and a clear written quote.