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LYT NETWORK

Dialler & VoIP Solutions

Virtual Phone Numbers

People are more likely to answer, and call back, a number they recognise as local. We order the numbers, route them where you need and handle porting of the numbers you already have.

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At a glance

  • Pricing

    Monthly fee per number plus usage.

  • Getting started

    New numbers are usually active quickly; porting depends on your current provider.

  • Coverage

    Businesses across the United Kingdom

Who it's for

Built for businesses like yours

  • Businesses wanting a local presence
  • Call centres needing local numbers for each region they call
  • Companies porting numbers from another provider

What you get

Included in Virtual Phone Numbers

  • Numbers in the areas you choose, provisioned through partner carriers
  • Number porting from your current provider
  • Routing to dialler, IVR, team or mobile
  • SMS enabled where supported
  • Call tracking by campaign
  • Spam-label monitoring and remediation requests

Tools and platforms we work with

  • Geographic numbers
  • 0333 and 0800 numbers
  • IVR
  • Call tracking
  • SMS

How it works

Everything handled properly

Geographic and national

Local area codes across the UK plus 0333 and 0800 numbers.

Number porting

We manage the port request with your current provider and switch routing on the port date.

Routing

Route by time of day, IVR choice or team, to desk phones, softphones or mobiles.

SMS-enabled numbers

Send and receive texts on supported number ranges.

Dial modes

Pick the right dial mode for each campaign.

Every campaign can use its own mode. We help you choose and tune it.

Preview

How it dials
Agent sees the record, then dials
Agent speed
Steady
Abandoned call risk
None
Best for
High-value and B2B calls

Progressive

How it dials
One call per free agent, automatically
Agent speed
Fast
Abandoned call risk
Low (answering machine detection can add some)
Best for
Most campaigns and callbacks

Predictive

How it dials
Several calls per agent, live answers connected
Agent speed
Fastest
Abandoned call risk
Controlled by pacing
Best for
Large lists with low contact rates

Compliance

Built-in controls for calling rules

We provide the tools. Your business stays responsible for consent and how campaigns run.

  • TPS and CTPS screening
  • Reasonable calling times
  • Abandoned call limits under Ofcom guidance
  • Valid caller line identification
  • Secure call recording
  • Number reputation monitoring

Why LYT Network

Virtual Phone Numbers with LYT Network

About our Dialler & VoIP Solutions

Fully hosted

Your dialler runs on managed cloud servers. No hardware or server room to look after.

Priced per seat

Pay for the agent seats you use and scale up or down as campaigns change.

Hands-on configuration

We build campaigns, lists, dispositions and carrier routes, and we troubleshoot the problems that stop a floor: one-way audio, failed registrations, dropped transfers.

Carrier partners

Numbers and SIP trunks come from established carriers we partner with, and we handle setup, porting and routing.

Compliance controls built in

TPS and CTPS screening, abandoned-call limits, information messages and valid caller ID settings to support your PECR and Ofcom obligations.

How we start

From first call to running smoothly

  1. 01

    Requirements

    We note your seat count, campaign types, expected call volumes, countries called and the CRM or tools the dialler needs to talk to.

  2. 02

    Build and configure

    We deploy the dialler, connect carriers and numbers, and set up campaigns, lists, users and dispositions.

  3. 03

    Test and train

    Test calls on every route, audio checks from agent locations, then training for supervisors and agents.

  4. 04

    Monitor and support

    Automated alerts on server health and call quality, with support from our team when something needs fixing.

Questions

Virtual Phone Numbers questions

Can't find your answer? Ask us directly.

New numbers are typically live within a few working days. Porting takes longer and depends on your current provider releasing the numbers.

We check how outbound numbers display and help you request corrections when one is wrongly flagged. Keeping abandoned and silent calls low does the most to protect your numbers.

Usually a monthly fee per agent seat, plus call minutes billed per minute or as a bundle. Setup is a one-time fee.

Yes. Geographic, non-geographic and mobile-range numbers are available through our partner network. We order them, port your existing numbers and route them to your dialler or phone system.

More Dialler & VoIP services

All Dialler & VoIP Solutions

Predictive Dialler

Predictive, progressive and preview dialling with answering machine detection and pacing that keeps abandoned calls within the limits.

Learn more

Hosted VICIdial

Managed VICIdial on dedicated cloud servers, installed, secured, configured and supported by our team.

Learn more

SIP Trunks

SIP trunking for diallers and PBX systems, supplied through our carrier partners and configured, tested and supported by us.

Learn more

Dialler Setup & Support

Setup, optimisation and ongoing technical support for the dialler you already run, in the cloud or on your own servers.

Learn more

Start a conversation

Get a quote for Virtual Phone Numbers.

We reply within one business day with next steps and a clear written quote.

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