Non-Emergency Patient Transport
Back-office support for patient transport providers
For independent providers of non-emergency patient transport, whether you hold an NHS contract directly, subcontract to a prime contractor, or carry private and care home work. You provide the vehicles, crews and care; we run the control room work behind them.
5 services
What we handle for you
Booking, dispatch, call handling, invoicing and contract support for non-emergency patient transport providers across the UK.
Dispatch & Scheduling
Journey planning, crew allocation and live dispatch for patient transport providers, run inside your existing systems.
Explore serviceCall Handling & Bookings
Professional call answering and booking for patients, wards, clinics and care homes, handled in your name.
Explore serviceNHS Subcontractor Support
Operational and reporting support for providers delivering NHS patient transport as subcontractors to prime contractors.
Explore serviceBilling & Invoicing
Accurate invoicing for NHS, private and self-funded journeys, with payment tracking and clear revenue reporting.
Explore servicePatient Transport Marketing
Websites, local search visibility and outreach that help patient transport providers win private and direct work.
Explore serviceA day on the desk
From the first collection to the last journey home.
This is how a typical day is supported for a UK provider. Hours and tasks are always agreed with you.
- Day before Tomorrow's journeys planned Bookings checked against eligibility, regular journeys confirmed and crews allocated.
- Early morning First renal and outpatient runs Crews confirmed on the road and delays caught before appointments are missed.
- Midday Discharges and readiness calls Wards call for discharges, journeys are reallocated and patients kept informed.
- Afternoon Contract statuses and new work Statuses updated for your prime contractor and new journeys accepted.
- End of day Last journey and daily report Completed, late and aborted journeys summarised in your inbox.
The details that matter before you start
No new software to buy and no long contract. We work inside the tools you already use.
- Coverage
- Early morning to late evening, weekends and bank holidays available
- Systems
- Your booking and dispatch system and contractor portals
- Patient data
- Data processing agreement, UK GDPR training for staff, help with your DSPT
- Pricing
- Per hour, per journey or a fixed monthly fee
- Most providers start with
- Bookings and call handling
Why choose us
Why choose LYT Network for Patient Transport
Hours that match your contract
Cover can be arranged from early renal and outpatient runs through to late discharges, including weekends and bank holidays.
UK GDPR and NHS data requirements
We work under a data processing agreement, give each team member access only to what their role needs, and support the evidence you provide for your Data Security and Protection Toolkit.
Inside your systems
We work in your booking and dispatch software and follow the processes your commissioner or prime contractor sets.
How we start
From first call to running smoothly
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01
Discovery call
We learn about your fleet, contracts, systems and current pressure points.
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02
Agreements and access
We sign a data processing agreement, set up individual logins and agree escalation procedures.
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03
Process mapping
We document your mobility categories, booking questions, abort reasons and the KPIs in each contract, so the team works to your rules from the first shift.
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04
Shadowing and go-live
Our team shadows your control room, then takes over shift by shift for a smooth handover.
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05
Daily operations and reporting
We run operations every day and report on journeys, calls, punctuality, aborts and invoicing.
Yes. We support providers delivering NHS non-emergency patient transport directly or as subcontractors, following the processes and reporting their commissioner or prime contractor requires.
Under a data processing agreement and UK GDPR. Team members assigned to your account complete data protection and confidentiality training before go-live, use individual logins and see only the data their role requires.
We do. Journeys for private hospitals, clinics, care homes and self-funding patients can run alongside NHS work in the same control room.
A common starting point is bookings and call handling, as that is where much of the daily volume sits. Dispatch or invoicing can be added once the handover has settled.
Other service areas
Start a conversation
Let's talk about Patient Transport Services.
We reply within one business day with next steps and a clear written quote.