Patient Transport Services
NHS Subcontractor Support
Subcontracting to a prime contractor means taking work at short notice, meeting their KPIs and sending back records in their format. We manage the journeys you receive, keep statuses current in the prime's system and prepare the information they ask for at contract reviews.
At a glance
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Pricing
Usually included with dispatch, or priced per journey for intake and reporting only.
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Getting started
Arranging access to your prime contractor's or commissioner's systems and agreeing acceptance rules typically takes one to two weeks.
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Coverage
Businesses across the United Kingdom
Who it's for
Built for businesses like yours
- Providers subcontracting to prime NHS contractors
- Providers holding more than one contract
- Providers preparing for a contract review
What you get
Included in NHS Subcontractor Support
- Journeys from your prime contractor received and planned
- Acceptance rules applied for capacity, area and mobility level
- Statuses and journey records kept complete in the systems you use
- KPI reports in the format your contract requires
Tools and platforms we work with
- Prime contractor portals
- Your dispatch system
- Secure email
- Shared reporting sheets
How it works
Everything handled properly
Journey intake
Work from the prime contractor is received, checked and planned as it arrives, by portal or email.
Acceptance rules
Journeys accepted against your capacity, area and mobility capability.
Status updates
Collections, arrivals and aborts updated in the prime's system within the time they require.
KPI monitoring
Punctuality, time on vehicle and abort rates tracked against your contract targets, with risks flagged early.
Handbacks
Journeys you cannot cover are handed back early through the prime's process, which does far less damage than a late abort.
Record keeping
Journey records kept complete and ready for audit.
Multiple contracts
NHS, private and care home work planned on one board without double-booking crews.
Contract review packs
Monthly figures, incident summaries and complaint logs prepared for your review meetings with the prime.
A day on the desk
From the first collection to the last journey home.
This is how a typical day is supported for a UK provider. Hours and tasks are always agreed with you.
- Day before Tomorrow's journeys planned Bookings checked against eligibility, regular journeys confirmed and crews allocated.
- Early morning First renal and outpatient runs Crews confirmed on the road and delays caught before appointments are missed.
- Midday Discharges and readiness calls Wards call for discharges, journeys are reallocated and patients kept informed.
- Afternoon Contract statuses and new work Statuses updated for your prime contractor and new journeys accepted.
- End of day Last journey and daily report Completed, late and aborted journeys summarised in your inbox.
The details that matter before you start
No new software to buy and no long contract. We work inside the tools you already use.
- Coverage
- Early morning to late evening, weekends and bank holidays available
- Systems
- Your booking and dispatch system and contractor portals
- Patient data
- Data processing agreement, UK GDPR training for staff, help with your DSPT
- Pricing
- Per hour, per journey or a fixed monthly fee
- Most providers start with
- Bookings and call handling
Hours that match your contract
Cover can be arranged from early renal and outpatient runs through to late discharges, including weekends and bank holidays.
UK GDPR and NHS data requirements
We work under a data processing agreement, give each team member access only to what their role needs, and support the evidence you provide for your Data Security and Protection Toolkit.
Inside your systems
We work in your booking and dispatch software and follow the processes your commissioner or prime contractor sets.
How we start
From first call to running smoothly
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01
Discovery call
We learn about your fleet, contracts, systems and current pressure points.
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02
Agreements and access
We sign a data processing agreement, set up individual logins and agree escalation procedures.
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03
Process mapping
We document your mobility categories, booking questions, abort reasons and the KPIs in each contract, so the team works to your rules from the first shift.
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04
Shadowing and go-live
Our team shadows your control room, then takes over shift by shift for a smooth handover.
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05
Daily operations and reporting
We run operations every day and report on journeys, calls, punctuality, aborts and invoicing.
We communicate with prime contractors on your behalf, within the permissions and processes you agree.
Normally the prime contractor or booking service has already assessed eligibility before a journey reaches you. Where your subcontract asks you to verify details such as mobility level or escort need, we check them against the prime's requirements and flag anything that does not match before the journey runs.
We can help organise operational information and processes for bids. Final tender responses remain your decision.
Regular reports on journeys, punctuality, aborts and incidents, in the format your contract requires.
Yes. We support providers delivering NHS non-emergency patient transport directly or as subcontractors, following the processes and reporting their commissioner or prime contractor requires.
Under a data processing agreement and UK GDPR. Team members assigned to your account complete data protection and confidentiality training before go-live, use individual logins and see only the data their role requires.
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Learn moreStart a conversation
Get a quote for NHS Subcontractor Support.
We reply within one business day with next steps and a clear written quote.