Contact Centre Technology
Diallers and phone systems that keep your agents talking
For sales, collections and appointment-setting teams that live on the phone. We host and configure the dialler, connect numbers and SIP trunks through our carrier partners, and handle campaign setup, routing and troubleshooting once you are live.
Services in this area
5 services
What we handle for you
Predictive diallers, hosted VICIdial, SIP trunks and virtual numbers, set up, hosted and supported for outbound and inbound contact centres.
Predictive Dialler
Predictive, progressive and preview dialling with answering machine detection and pacing that keeps abandoned calls within the limits.
Explore serviceHosted VICIdial
Managed VICIdial on dedicated cloud servers, installed, secured, configured and supported by our team.
Explore serviceSIP Trunks
SIP trunking for diallers and PBX systems, supplied through our carrier partners and configured, tested and supported by us.
Explore serviceVirtual Phone Numbers
Geographic, 0333 and 0800 freephone numbers from our carrier partners, routed to your dialler, agents or mobiles, with number porting.
Explore serviceDialler Setup & Support
Setup, optimisation and ongoing technical support for the dialler you already run, in the cloud or on your own servers.
Explore serviceDial modes
Pick the right dial mode for each campaign.
Every campaign can use its own mode. We help you choose and tune it.
Preview
- How it dials
- Agent sees the record, then dials
- Agent speed
- Steady
- Abandoned call risk
- None
- Best for
- High-value and B2B calls
Progressive
- How it dials
- One call per free agent, automatically
- Agent speed
- Fast
- Abandoned call risk
- Low (answering machine detection can add some)
- Best for
- Most campaigns and callbacks
Predictive
- How it dials
- Several calls per agent, live answers connected
- Agent speed
- Fastest
- Abandoned call risk
- Controlled by pacing
- Best for
- Large lists with low contact rates
Compliance
Built-in controls for calling rules
We provide the tools. Your business stays responsible for consent and how campaigns run.
- TPS and CTPS screening
- Reasonable calling times
- Abandoned call limits under Ofcom guidance
- Valid caller line identification
- Secure call recording
- Number reputation monitoring
Why choose us
Why choose LYT Network for Dialler & VoIP
Fully hosted
Your dialler runs on managed cloud servers. No hardware or server room to look after.
Priced per seat
Pay for the agent seats you use and scale up or down as campaigns change.
Hands-on configuration
We build campaigns, lists, dispositions and carrier routes, and we troubleshoot the problems that stop a floor: one-way audio, failed registrations, dropped transfers.
Carrier partners
Numbers and SIP trunks come from established carriers we partner with, and we handle setup, porting and routing.
Compliance controls built in
TPS and CTPS screening, abandoned-call limits, information messages and valid caller ID settings to support your PECR and Ofcom obligations.
How we start
From first call to running smoothly
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01
Requirements
We note your seat count, campaign types, expected call volumes, countries called and the CRM or tools the dialler needs to talk to.
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02
Build and configure
We deploy the dialler, connect carriers and numbers, and set up campaigns, lists, users and dispositions.
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03
Test and train
Test calls on every route, audio checks from agent locations, then training for supervisors and agents.
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04
Monitor and support
Automated alerts on server health and call quality, with support from our team when something needs fixing.
Usually a monthly fee per agent seat, plus call minutes billed per minute or as a bundle. Setup is a one-time fee.
Yes. Geographic, non-geographic and mobile-range numbers are available through our partner network. We order them, port your existing numbers and route them to your dialler or phone system.
We provide and configure the controls: TPS and CTPS screening, abandoned-call limits and caller ID settings for every campaign. As the calling party, your business holds consent or another lawful basis to call, honours opt-outs and directs how each campaign is run under PECR, enforced by the ICO, and Ofcom's persistent misuse rules.
Sales, customer service, collections, healthcare and appointment-setting operations. We do not support spam, scam or unlawful calling.
It depends on seat count, integrations and whether numbers are being ported. After the requirements call we give you a dated plan; number porting is usually the longest step because it depends on your current provider.
Other service areas
Start a conversation
Let's talk about Dialler & VoIP Solutions.
We reply within one business day with next steps and a clear written quote.