IT & Cloud Services
IT Support
A remote help desk for your staff: one phone number and one email address for locked accounts, broken printers, new laptops and everything in between.
At a glance
-
Pricing
Monthly fee per user.
-
Getting started
Support can start within a week.
-
Coverage
Businesses across the United Kingdom
Who it's for
Built for businesses like yours
- Small teams without IT staff
- Remote and hybrid teams
- Companies with frequent new starters and departing staff
What you get
Included in IT Support
- Help desk by email, phone and ticket
- Remote fixes for everyday issues
- Device setup, updates and encryption checks
- Accounts set up for new starters and removed for departing staff
- Software and licence management
- Monthly support report
Tools and platforms we work with
- Remote support tools
- Microsoft Intune
- Google Admin
- Ticketing system
- Password managers
How it works
Everything handled properly
Help desk
Phone, email and ticket support, with every request logged.
Remote support
Screen-sharing sessions with the user's permission.
Device management
Laptops and phones enrolled in Intune or Google endpoint management, encrypted and kept updated.
Onboarding and offboarding
New starters ready on day one; departing staff access removed the same day.
Everyday issues
Printers, software, Wi-Fi and passwords.
Monthly reports
Ticket volumes, recurring problems and devices due for replacement.
How migrations run
A cloud move without the surprises.
Every migration follows the same five steps, and nothing switches over until it has been tested.
-
1
Audit
Systems, costs, risks and dependencies listed.
-
2
Plan
Architecture, timeline and budget you approve.
-
3
Build and copy
New environment built and data moved across.
-
4
Test and switch
Tested fully, switched outside business hours.
-
5
Manage
Monitoring, backups and monthly cost reviews.
AWS or Azure?
Both are mature and reliable. The better one is whichever fits the way your business already works.
Suits teams that use
Strongest at
Small business option
Account owner
| AWS | Azure | |
|---|---|---|
| Suits teams that use | Linux, open-source, web apps | Microsoft 365, Windows |
| Strongest at | Breadth of services | Identity and desktops |
| Small business option | Lightsail | App Service, B-series VMs |
| Account owner | You | You |
Monitored and patched
Alerts on disk, CPU, certificates and failed backups, plus patching in agreed maintenance windows.
Lower cloud bills
Right-sized instances, savings plans or reservations, and cleanup of unattached volumes and old snapshots.
Security as standard
MFA, least-privilege access, encryption and backups with tested restores.
You own your accounts
Cloud subscriptions, domains and admin credentials stay in your name. We work through delegated access you can revoke.
Plain-language advice
Written recommendations with costs and trade-offs.
How we start
From first call to running smoothly
-
01
Assessment
We review your current systems, accounts, costs and risks, and note what is undocumented.
-
02
Plan and design
We propose an architecture, migration plan and monthly budget for you to approve.
-
03
Implement
We build, migrate and secure your environment, scheduling disruptive changes outside business hours.
-
04
Manage and optimise
We monitor, patch, back up and review costs each month, with a short written report.
Per user per month, covering help desk support and device management. Projects such as office moves are quoted separately.
Remote support works wherever your staff are, as long as they have an internet connection.
Our support is remote-first. On-site visits can be arranged through local partners where needed, for example hardware replacement or cabling.
Standard support runs during business hours. Critical-issue coverage out of hours can be added to managed plans.
Yes, anyone on your team can call or email the help desk. You decide who can approve purchases or access changes.
It depends on what you run. Azure fits naturally if you already use Microsoft 365, Entra ID and Windows Server; AWS has the broadest service catalogue and is a common choice for Linux web applications. We recommend based on your applications, licensing and the skills of your team.
Usually. The cloud account stays in your name and is billed to you by AWS or Microsoft, while we manage the environment through delegated access.
More IT & Cloud services
All IT & Cloud ServicesAWS Services
Amazon Web Services architecture, deployment and management for websites, applications, databases and backups.
Learn moreMicrosoft Azure
Azure infrastructure, virtual machines, identity and backup services, integrated with your Microsoft 365 environment.
Learn moreCloud Migration
Planned, low-risk migration of servers, websites, databases and email to AWS, Azure or Google Cloud.
Learn moreManaged Servers
Fully managed Linux and Windows servers with monitoring, patching, backups, security and performance tuning.
Learn moreNetworking
Business network design, Wi-Fi, VPNs, firewalls and DNS for offices and remote teams that need reliable, secure connectivity.
Learn moreCybersecurity
Practical security for growing businesses: assessments, hardening, endpoint protection, backups and staff awareness.
Learn moreMicrosoft 365 & Google Workspace
Business email, collaboration and file sharing on Microsoft 365 or Google Workspace, set up, secured and managed.
Learn moreStart a conversation
Get a quote for IT Support.
We reply within one business day with next steps and a clear written quote.