Dialler & VoIP Solutions
Predictive Dialler
Manual dialling spends much of an agent's hour on ringing, voicemail and wrong numbers. A predictive dialler calls ahead, screens out answering machines and passes live answers to free agents, with pacing set so abandoned calls stay within the regulatory limit.
At a glance
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Pricing
Monthly fee per agent seat plus call minutes.
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Getting started
A new dialler can be live within a few days of setup approval.
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Coverage
Businesses across the United Kingdom
Who it's for
Built for businesses like yours
- Outbound sales teams
- Collections and customer retention teams
- Appointment-setting operations
- Survey and research call centres
What you get
Included in Predictive Dialler
- Dialler with predictive, progressive and preview modes
- Answering machine detection
- Campaigns, lists and dispositions configured
- Pacing and abandoned-call limits set to the rules that apply to you
- Do-not-call lists and calling-hours filters
- Call recording and quality monitoring
- Real-time wallboards and reports
- Supervisor and agent training
Tools and platforms we work with
- VICIdial
- Asterisk
- WebRTC softphones
- CRM integrations
- SIP carriers
How it works
Everything handled properly
Multiple dial modes
Predictive, progressive, preview and manual, set per campaign.
Answering machine detection
Adjustable AMD settings, so you can balance voicemail filtering against false positives that hang up on live people.
Pacing controls
Pacing capped to keep abandoned calls under Ofcom's 3% limit per campaign in any 24-hour period.
Information message
Abandoned calls play a short recorded message naming your company and giving a number to call back.
List management
Upload, dedupe and recycle lists by disposition, with suppression files applied before dialling.
Calling hours
Calling hours set per campaign and enforced by the dialler.
Call recording
Recordings stored securely and searchable by agent, campaign or number.
Live wallboards
Agent states, calls waiting and drop rate on one screen.
Dial modes
Pick the right dial mode for each campaign.
Every campaign can use its own mode. We help you choose and tune it.
Preview
- How it dials
- Agent sees the record, then dials
- Agent speed
- Steady
- Abandoned call risk
- None
- Best for
- High-value and B2B calls
Progressive
- How it dials
- One call per free agent, automatically
- Agent speed
- Fast
- Abandoned call risk
- Low (answering machine detection can add some)
- Best for
- Most campaigns and callbacks
Predictive
- How it dials
- Several calls per agent, live answers connected
- Agent speed
- Fastest
- Abandoned call risk
- Controlled by pacing
- Best for
- Large lists with low contact rates
Compliance
Built-in controls for calling rules
We provide the tools. Your business stays responsible for consent and how campaigns run.
- TPS and CTPS screening
- Reasonable calling times
- Abandoned call limits under Ofcom guidance
- Valid caller line identification
- Secure call recording
- Number reputation monitoring
Fully hosted
Your dialler runs on managed cloud servers. No hardware or server room to look after.
Priced per seat
Pay for the agent seats you use and scale up or down as campaigns change.
Hands-on configuration
We build campaigns, lists, dispositions and carrier routes, and we troubleshoot the problems that stop a floor: one-way audio, failed registrations, dropped transfers.
Carrier partners
Numbers and SIP trunks come from established carriers we partner with, and we handle setup, porting and routing.
Compliance controls built in
TPS and CTPS screening, abandoned-call limits, information messages and valid caller ID settings to support your PECR and Ofcom obligations.
How we start
From first call to running smoothly
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01
Requirements
We note your seat count, campaign types, expected call volumes, countries called and the CRM or tools the dialler needs to talk to.
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02
Build and configure
We deploy the dialler, connect carriers and numbers, and set up campaigns, lists, users and dispositions.
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03
Test and train
Test calls on every route, audio checks from agent locations, then training for supervisors and agents.
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04
Monitor and support
Automated alerts on server health and call quality, with support from our team when something needs fixing.
It depends on list quality, contact rates and how aggressively you can pace within the abandon limit. Moving from manual dialling removes dialling, ringing and dead-number time, so agents spend far more of each hour talking, and we tune pacing in the first weeks using your own connect and drop figures.
Agents need a computer, a USB headset and a stable wired or strong Wi-Fi connection. We check audio from their locations during testing.
Ofcom treats an abandoned-call rate above 3% of live calls, per campaign in any 24-hour period, as persistent misuse. Calls wrongly hung up by answering machine detection count towards that figure, so we set pacing and AMD with a margin below it.
Usually a monthly fee per agent seat, plus call minutes billed per minute or as a bundle. Setup is a one-time fee.
Yes. Geographic, non-geographic and mobile-range numbers are available through our partner network. We order them, port your existing numbers and route them to your dialler or phone system.
More Dialler & VoIP services
All Dialler & VoIP SolutionsHosted VICIdial
Managed VICIdial on dedicated cloud servers, installed, secured, configured and supported by our team.
Learn moreSIP Trunks
SIP trunking for diallers and PBX systems, supplied through our carrier partners and configured, tested and supported by us.
Learn moreVirtual Phone Numbers
Geographic, 0333 and 0800 freephone numbers from our carrier partners, routed to your dialler, agents or mobiles, with number porting.
Learn moreDialler Setup & Support
Setup, optimisation and ongoing technical support for the dialler you already run, in the cloud or on your own servers.
Learn moreStart a conversation
Get a quote for Predictive Dialler.
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