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LYT NETWORK

Dialler & VoIP Solutions

SIP Trunks

We choose the best partner routes for your destinations, set up codecs, channels and caller ID, and test each route with your dialler or PBX before calls go live.

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At a glance

  • Pricing

    Per-minute rates or minute bundles, plus channels as needed.

  • Getting started

    Trunks can be active within a few days.

  • Coverage

    Businesses across the United Kingdom

Who it's for

Built for businesses like yours

  • Call centres with their own dialler or PBX
  • Businesses moving from phone lines to VoIP
  • Teams with poor audio or low connection rates
  • Operations needing more concurrent channels
  • Teams that want a second carrier as backup

What you get

Included in SIP Trunks

  • SIP trunk through our partner carriers, with credential or IP authentication
  • Routing and caller ID configured on your dialler or PBX
  • Failover routes
  • Call detail records and help with troubleshooting audio quality

Tools and platforms we work with

  • Asterisk
  • FreePBX
  • 3CX
  • VICIdial
  • Partner carrier network

How it works

Everything handled properly

Call quality

Routes chosen for your destinations, with G.711 or G.729 matched to your bandwidth.

Scalable channels

Concurrent channels added as call volume grows.

Caller ID controls

Presentation numbers set per campaign, each a valid number that can be called back.

Failover routing

Backup routes take over if a carrier has an outage.

Call detail records

Per-call records with duration, cost and disconnect cause.

Dial modes

Pick the right dial mode for each campaign.

Every campaign can use its own mode. We help you choose and tune it.

Preview

How it dials
Agent sees the record, then dials
Agent speed
Steady
Abandoned call risk
None
Best for
High-value and B2B calls

Progressive

How it dials
One call per free agent, automatically
Agent speed
Fast
Abandoned call risk
Low (answering machine detection can add some)
Best for
Most campaigns and callbacks

Predictive

How it dials
Several calls per agent, live answers connected
Agent speed
Fastest
Abandoned call risk
Controlled by pacing
Best for
Large lists with low contact rates

Compliance

Built-in controls for calling rules

We provide the tools. Your business stays responsible for consent and how campaigns run.

  • TPS and CTPS screening
  • Reasonable calling times
  • Abandoned call limits under Ofcom guidance
  • Valid caller line identification
  • Secure call recording
  • Number reputation monitoring

Why LYT Network

SIP Trunks with LYT Network

About our Dialler & VoIP Solutions

Fully hosted

Your dialler runs on managed cloud servers. No hardware or server room to look after.

Priced per seat

Pay for the agent seats you use and scale up or down as campaigns change.

Hands-on configuration

We build campaigns, lists, dispositions and carrier routes, and we troubleshoot the problems that stop a floor: one-way audio, failed registrations, dropped transfers.

Carrier partners

Numbers and SIP trunks come from established carriers we partner with, and we handle setup, porting and routing.

Compliance controls built in

TPS and CTPS screening, abandoned-call limits, information messages and valid caller ID settings to support your PECR and Ofcom obligations.

How we start

From first call to running smoothly

  1. 01

    Requirements

    We note your seat count, campaign types, expected call volumes, countries called and the CRM or tools the dialler needs to talk to.

  2. 02

    Build and configure

    We deploy the dialler, connect carriers and numbers, and set up campaigns, lists, users and dispositions.

  3. 03

    Test and train

    Test calls on every route, audio checks from agent locations, then training for supervisors and agents.

  4. 04

    Monitor and support

    Automated alerts on server health and call quality, with support from our team when something needs fixing.

Questions

SIP Trunks questions

Can't find your answer? Ask us directly.

They work with most SIP-capable systems, including Asterisk, VICIdial, FreePBX and 3CX.

Channel capacity is agreed up front and can be increased as campaigns grow. For predictive dialling, plan on two to three channels per agent.

Ofcom requires the number you present to be valid and dialable, and one you have permission to use. For marketing calls it must also be a number people can call back to opt out. We configure presentation numbers on that basis.

Trunks come through our carrier partners. We set up the account, configure it with your system and handle support for you.

Usually a monthly fee per agent seat, plus call minutes billed per minute or as a bundle. Setup is a one-time fee.

Yes. Geographic, non-geographic and mobile-range numbers are available through our partner network. We order them, port your existing numbers and route them to your dialler or phone system.

More Dialler & VoIP services

All Dialler & VoIP Solutions

Predictive Dialler

Predictive, progressive and preview dialling with answering machine detection and pacing that keeps abandoned calls within the limits.

Learn more

Hosted VICIdial

Managed VICIdial on dedicated cloud servers, installed, secured, configured and supported by our team.

Learn more

Virtual Phone Numbers

Geographic, 0333 and 0800 freephone numbers from our carrier partners, routed to your dialler, agents or mobiles, with number porting.

Learn more

Dialler Setup & Support

Setup, optimisation and ongoing technical support for the dialler you already run, in the cloud or on your own servers.

Learn more

Start a conversation

Get a quote for SIP Trunks.

We reply within one business day with next steps and a clear written quote.

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