Dialler & VoIP Solutions
Hosted VICIdial
VICIdial is a widely used open-source contact centre platform with no per-seat licence fee. We install it on dedicated cloud servers, lock down access, configure your campaigns and look after updates and backups.
At a glance
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Pricing
Monthly hosting per server or per seat, plus one-time setup.
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Getting started
A hosted server is typically ready within a week.
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Coverage
Businesses across the United Kingdom
Who it's for
Built for businesses like yours
- Call centres wanting VICIdial without the server work
- Teams moving off an unstable self-hosted install
- Floors adding more seats than one server can handle
What you get
Included in Hosted VICIdial
- Dedicated cloud servers sized for your seats
- VICIdial installation and hardening
- Separate database, web and telephony servers for larger clusters
- Carrier, campaign, in-group and IVR setup
- Automated database and recording backups
- Monitoring, updates and support
Tools and platforms we work with
- VICIdial
- Asterisk
- AlmaLinux
- MariaDB
- Fail2ban
- Cloud firewalls
How it works
Everything handled properly
Dedicated servers
Database, web and telephony servers sized for your seat count, split across machines as you grow.
Security hardening
Firewall rules, IP allow-listing and brute-force protection on SIP and web logins.
Campaign configuration
Campaigns, in-groups, IVRs, scripts and dispositions.
Carrier setup
Partner carriers connected, with dial plans and failover routes.
Backups and updates
Scheduled database and recording backups. Updates are tested first and applied outside your calling hours.
Continuous monitoring
Automated alerts on server health and call quality, so issues are spotted early.
Dial modes
Pick the right dial mode for each campaign.
Every campaign can use its own mode. We help you choose and tune it.
Preview
- How it dials
- Agent sees the record, then dials
- Agent speed
- Steady
- Abandoned call risk
- None
- Best for
- High-value and B2B calls
Progressive
- How it dials
- One call per free agent, automatically
- Agent speed
- Fast
- Abandoned call risk
- Low (answering machine detection can add some)
- Best for
- Most campaigns and callbacks
Predictive
- How it dials
- Several calls per agent, live answers connected
- Agent speed
- Fastest
- Abandoned call risk
- Controlled by pacing
- Best for
- Large lists with low contact rates
Compliance
Built-in controls for calling rules
We provide the tools. Your business stays responsible for consent and how campaigns run.
- TPS and CTPS screening
- Reasonable calling times
- Abandoned call limits under Ofcom guidance
- Valid caller line identification
- Secure call recording
- Number reputation monitoring
Fully hosted
Your dialler runs on managed cloud servers. No hardware or server room to look after.
Priced per seat
Pay for the agent seats you use and scale up or down as campaigns change.
Hands-on configuration
We build campaigns, lists, dispositions and carrier routes, and we troubleshoot the problems that stop a floor: one-way audio, failed registrations, dropped transfers.
Carrier partners
Numbers and SIP trunks come from established carriers we partner with, and we handle setup, porting and routing.
Compliance controls built in
TPS and CTPS screening, abandoned-call limits, information messages and valid caller ID settings to support your PECR and Ofcom obligations.
How we start
From first call to running smoothly
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01
Requirements
We note your seat count, campaign types, expected call volumes, countries called and the CRM or tools the dialler needs to talk to.
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02
Build and configure
We deploy the dialler, connect carriers and numbers, and set up campaigns, lists, users and dispositions.
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Test and train
Test calls on every route, audio checks from agent locations, then training for supervisors and agents.
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04
Monitor and support
Automated alerts on server health and call quality, with support from our team when something needs fixing.
It handles predictive, inbound and blended campaigns, has a large user community and carries no per-seat software licence, which keeps costs down as seat counts rise.
We move campaigns, lists, users, recordings and settings to the new servers, then run both systems side by side until test calls pass.
VICIdial has agent and non-agent APIs plus web form and URL hooks, which cover most CRMs.
Your supervisors get full admin access to the VICIdial interface. Server-level access is by agreement, since changes we have no record of make support harder.
Usually a monthly fee per agent seat, plus call minutes billed per minute or as a bundle. Setup is a one-time fee.
Yes. Geographic, non-geographic and mobile-range numbers are available through our partner network. We order them, port your existing numbers and route them to your dialler or phone system.
More Dialler & VoIP services
All Dialler & VoIP SolutionsPredictive Dialler
Predictive, progressive and preview dialling with answering machine detection and pacing that keeps abandoned calls within the limits.
Learn moreSIP Trunks
SIP trunking for diallers and PBX systems, supplied through our carrier partners and configured, tested and supported by us.
Learn moreVirtual Phone Numbers
Geographic, 0333 and 0800 freephone numbers from our carrier partners, routed to your dialler, agents or mobiles, with number porting.
Learn moreDialler Setup & Support
Setup, optimisation and ongoing technical support for the dialler you already run, in the cloud or on your own servers.
Learn moreStart a conversation
Get a quote for Hosted VICIdial.
We reply within one business day with next steps and a clear written quote.