Patient Transport Services
Billing & Invoicing
Patient transport invoicing often means several formats at once: monthly schedules for a prime contractor, purchase-order invoices for a trust or ICB, statements for care homes and single invoices for self-funding patients. We prepare them, track payment and chase what is outstanding.
At a glance
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Pricing
Usually a fixed monthly fee or a fee per invoice batch.
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Getting started
Billing usually starts from your next billing cycle.
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Coverage
Businesses across the United Kingdom
Who it's for
Built for businesses like yours
- Providers invoicing NHS and private clients
- Teams chasing late payments manually
- Providers with invoice disputes to resolve
- Services adding self-funded patient journeys
What you get
Included in Billing & Invoicing
- Journeys checked against records before invoicing
- Invoices issued in each client's required format
- Queries investigated and invoices reissued
- Payments reconciled, shortfalls flagged and overdue invoices chased
- Monthly report of invoiced, paid and outstanding amounts
Tools and platforms we work with
- Xero
- QuickBooks
- Sage
- Your dispatch system exports
- Excel
How it works
Everything handled properly
Invoice preparation
Journeys checked against records and purchase order numbers before invoicing, to cut down on queries.
On-time invoicing
Each client invoiced on their schedule and in their format.
Queries and disputes
Queried lines investigated, corrected and reissued.
Payment tracking
Remittances reconciled so short and missing payments are caught, with an aged debt report each month.
A day on the desk
From the first collection to the last journey home.
This is how a typical day is supported for a UK provider. Hours and tasks are always agreed with you.
- Day before Tomorrow's journeys planned Bookings checked against eligibility, regular journeys confirmed and crews allocated.
- Early morning First renal and outpatient runs Crews confirmed on the road and delays caught before appointments are missed.
- Midday Discharges and readiness calls Wards call for discharges, journeys are reallocated and patients kept informed.
- Afternoon Contract statuses and new work Statuses updated for your prime contractor and new journeys accepted.
- End of day Last journey and daily report Completed, late and aborted journeys summarised in your inbox.
The details that matter before you start
No new software to buy and no long contract. We work inside the tools you already use.
- Coverage
- Early morning to late evening, weekends and bank holidays available
- Systems
- Your booking and dispatch system and contractor portals
- Patient data
- Data processing agreement, UK GDPR training for staff, help with your DSPT
- Pricing
- Per hour, per journey or a fixed monthly fee
- Most providers start with
- Bookings and call handling
Hours that match your contract
Cover can be arranged from early renal and outpatient runs through to late discharges, including weekends and bank holidays.
UK GDPR and NHS data requirements
We work under a data processing agreement, give each team member access only to what their role needs, and support the evidence you provide for your Data Security and Protection Toolkit.
Inside your systems
We work in your booking and dispatch software and follow the processes your commissioner or prime contractor sets.
How we start
From first call to running smoothly
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01
Discovery call
We learn about your fleet, contracts, systems and current pressure points.
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02
Agreements and access
We sign a data processing agreement, set up individual logins and agree escalation procedures.
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03
Process mapping
We document your mobility categories, booking questions, abort reasons and the KPIs in each contract, so the team works to your rules from the first shift.
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04
Shadowing and go-live
Our team shadows your control room, then takes over shift by shift for a smooth handover.
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05
Daily operations and reporting
We run operations every day and report on journeys, calls, punctuality, aborts and invoicing.
We work in your existing tools, such as Xero, QuickBooks or Sage.
Yes. Overdue invoices are followed up politely and persistently, in line with the credit control process you set.
Yes. We support providers delivering NHS non-emergency patient transport directly or as subcontractors, following the processes and reporting their commissioner or prime contractor requires.
Under a data processing agreement and UK GDPR. Team members assigned to your account complete data protection and confidentiality training before go-live, use individual logins and see only the data their role requires.
More Patient Transport services
All Patient Transport ServicesDispatch & Scheduling
Journey planning, crew allocation and live dispatch for patient transport providers, run inside your existing systems.
Learn moreCall Handling & Bookings
Professional call answering and booking for patients, wards, clinics and care homes, handled in your name.
Learn moreNHS Subcontractor Support
Operational and reporting support for providers delivering NHS patient transport as subcontractors to prime contractors.
Learn morePatient Transport Marketing
Websites, local search visibility and outreach that help patient transport providers win private and direct work.
Learn moreStart a conversation
Get a quote for Billing & Invoicing.
We reply within one business day with next steps and a clear written quote.