Patient Transport Services
Dispatch & Scheduling
Journey planning and live control for patient transport: building tomorrow's plan, allocating crews and vehicles by mobility need, and managing each journey from collection to handover at the ward or the patient's front door.
At a glance
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Pricing
Usually priced per controller hour or as a fixed monthly fee for agreed cover hours.
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Getting started
Expect two to three weeks to go live after access is set up, including a period of shadowing your current controllers.
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Coverage
Businesses across the United Kingdom
Who it's for
Built for businesses like yours
- Independent patient transport providers running their own control room
- Providers adding weekend or late-evening cover
- NHS subcontractors that need consistent control room cover
- Providers growing private hospital and care home work
What you get
Included in Dispatch & Scheduling
- Next-day journey plan built and checked before the shift
- Journeys allocated by mobility level, crew size and location
- Live control of active journeys, including readiness calls and aborts
- Regular renal, oncology and outpatient patterns maintained
- Daily summary of completed, late and aborted journeys
Tools and platforms we work with
- Your booking and dispatch system
- Provider and commissioner portals
- Google Maps
- Microsoft Teams
- Shared shift logs
How it works
Everything handled properly
Next-day planning
Bookings are checked the afternoon before for missing details, mobility mismatches and appointment times that cannot be met.
Crew and vehicle allocation
Matched by mobility level (seated, wheelchair, stretcher, and bariatric where your fleet supports it) and by single- or double-crew need.
Live journey control
Delays, aborts and readiness calls handled as they happen.
Discharges and readiness
Same-day discharges and "patient ready" calls are fitted around the vehicles still on the road, and the ward is given a realistic time.
Regular journeys
Renal, oncology and outpatient patterns kept accurate when clinic times move.
Crew communication
Key safe codes, access notes and escort details passed to crews before they arrive.
Performance reporting
Daily figures on arrival punctuality, collection times after readiness, time on vehicle and aborts.
A day on the desk
From the first collection to the last journey home.
This is how a typical day is supported for a UK provider. Hours and tasks are always agreed with you.
- Day before Tomorrow's journeys planned Bookings checked against eligibility, regular journeys confirmed and crews allocated.
- Early morning First renal and outpatient runs Crews confirmed on the road and delays caught before appointments are missed.
- Midday Discharges and readiness calls Wards call for discharges, journeys are reallocated and patients kept informed.
- Afternoon Contract statuses and new work Statuses updated for your prime contractor and new journeys accepted.
- End of day Last journey and daily report Completed, late and aborted journeys summarised in your inbox.
The details that matter before you start
No new software to buy and no long contract. We work inside the tools you already use.
- Coverage
- Early morning to late evening, weekends and bank holidays available
- Systems
- Your booking and dispatch system and contractor portals
- Patient data
- Data processing agreement, UK GDPR training for staff, help with your DSPT
- Pricing
- Per hour, per journey or a fixed monthly fee
- Most providers start with
- Bookings and call handling
Hours that match your contract
Cover can be arranged from early renal and outpatient runs through to late discharges, including weekends and bank holidays.
UK GDPR and NHS data requirements
We work under a data processing agreement, give each team member access only to what their role needs, and support the evidence you provide for your Data Security and Protection Toolkit.
Inside your systems
We work in your booking and dispatch software and follow the processes your commissioner or prime contractor sets.
How we start
From first call to running smoothly
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01
Discovery call
We learn about your fleet, contracts, systems and current pressure points.
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02
Agreements and access
We sign a data processing agreement, set up individual logins and agree escalation procedures.
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03
Process mapping
We document your mobility categories, booking questions, abort reasons and the KPIs in each contract, so the team works to your rules from the first shift.
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04
Shadowing and go-live
Our team shadows your control room, then takes over shift by shift for a smooth handover.
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05
Daily operations and reporting
We run operations every day and report on journeys, calls, punctuality, aborts and invoicing.
Your booking and dispatch system. Controllers assigned to your account learn it during the shadowing period, before taking a live shift.
Cover can be arranged around your operating hours, including weekends and bank holidays. The shift pattern is agreed before go-live.
Same-day discharge requests are prioritised using the rules agreed with you, for example whether a discharge takes priority over an outpatient return when only one vehicle is free.
That is defined by your contract. We record each aborted journey with the reason, the time and who was informed, using the abort categories your commissioner or prime contractor reports on.
Yes. We support providers delivering NHS non-emergency patient transport directly or as subcontractors, following the processes and reporting their commissioner or prime contractor requires.
Under a data processing agreement and UK GDPR. Team members assigned to your account complete data protection and confidentiality training before go-live, use individual logins and see only the data their role requires.
More Patient Transport services
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Professional call answering and booking for patients, wards, clinics and care homes, handled in your name.
Learn moreNHS Subcontractor Support
Operational and reporting support for providers delivering NHS patient transport as subcontractors to prime contractors.
Learn moreBilling & Invoicing
Accurate invoicing for NHS, private and self-funded journeys, with payment tracking and clear revenue reporting.
Learn morePatient Transport Marketing
Websites, local search visibility and outreach that help patient transport providers win private and direct work.
Learn moreStart a conversation
Get a quote for Dispatch & Scheduling.
We reply within one business day with next steps and a clear written quote.